Zaxby's
Zaxby's is a chicken-focused fast-food chain that publishes a combined nutrition, allergen, and ingredient guide with an item-by-item allergen matrix, revised in November 2025. The matrix charts milk, wheat, egg, soy, peanut, tree nut, shellfish, sesame, fish, and gluten for each menu item. Zaxby's states its ingredient and allergen information comes from product vendors and that items are prepared on shared equipment in a shared facility.
The chain's own allergen material
- Evidence tier
- Allergen menu documented
- Format
- pdf-matrix · document dated 2025-11
- Website
- www.zaxbys.com
Source: Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · Last checked: 2026-10-28
The allergen matrix, as published
Zaxby's addresses 10 of the 10 allergens we track in its published allergen material. "Not addressed" means the chain's document does not cover that allergen — it does not mean the allergen is absent from the food.
| Allergen | Addressed in the chain's published material |
|---|---|
| Gluten | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Milk | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Egg | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Peanut | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Tree nut | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Fish | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Shellfish | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Soy | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Wheat | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Sesame | Yes — covered in the published material Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
The chain's own cross-contact statement
Zaxby's states that its menu items are prepared on shared equipment and in a shared facility with menu items that may contain milk, eggs, fish, shellfish (shrimp), tree nuts, peanuts, wheat, soybeans (soy), and sesame, and that its suppliers may use facilities where trace amounts of allergens could come in contact with ingredients.
Quoted/summarised from Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF), checked 2026-10-28.
The protocol, in full: Chain protocol
| Allergen menu | Zaxby's publishes a combined nutrition, allergen, and ingredient guide with an item-by-item allergen matrix covering milk, wheat, egg, soy, peanut, tree nut, shellfish, sesame, fish, and gluten; the guide was revised in November 2025. Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
|---|---|
| Dedicated facility | Not documented — not published in source (not documented) Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Dedicated fryer | Not documented — not published in source (not documented) Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Dedicated prep | Not documented — not published in source (not documented) Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Staff training | Not documented — not published in source (not documented) Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Order flagging | Not documented — not published in source (not documented) Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
| Cross-contact statement | Menu items are prepared on shared equipment and in a shared facility with menu items that may contain milk, eggs, fish, shellfish (shrimp), tree nuts, peanuts, wheat, soy, and sesame. Menu items are fried in a blend of highly refined soybean oil, which the FDA does not include in its definition of a major food allergen. Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · 2026-10-28 |
Good to know before you book
- Zaxby's states that its menu items are prepared on shared equipment and in a shared facility with menu items that may contain milk, eggs, fish, shellfish (shrimp), tree nuts, peanuts, wheat, soybeans (soy), and sesame, and that its suppliers may use facilities where trace amounts of allergens could come in contact with ingredients. — Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF), 2026-10-28
- New chain. Guide revised November 2025. Gluten is charted in its own column, separate from wheat, so both are recorded. The matrix also carries an MSG column, which is outside the controlled allergen vocabulary. — Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF), 2026-10-28
Questions diners ask about Zaxby's
Does Zaxby's publish an allergen menu or matrix?
Yes — Zaxby's publishes allergen material in pdf-matrix form, linked from this page and last checked on 2026-10-28. It addresses 10 of the 10 allergens we track.
Which allergens does Zaxby's's published material not cover?
It does not address: none — all 10 are addressed. Not addressed means the chain's document is silent on that allergen — not that the allergen is absent from the food.
If Zaxby's publishes a protocol, does every location follow it the same way?
A chain document is a ceiling, not a location guarantee. Locations vary in staff, equipment and practice, so a location listing on this site carries its own tier and its own last-checked date, and the questions on the visit-prep card are the ones to ask at the location you are visiting.
What does Zaxby's itself say about cross-contact?
Zaxby's states that its menu items are prepared on shared equipment and in a shared facility with menu items that may contain milk, eggs, fish, shellfish (shrimp), tree nuts, peanuts, wheat, soybeans (soy), and sesame, and that its suppliers may use facilities where trace amounts of allergens could come in contact with ingredients.
Source & freshness
Source: Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF) · Last checked: 2026-10-28
Report a change or an error — reports are checked and logged on this page.
Change log
- 2026-10-28 — Chain protocol profile published from the chain's own published allergen material (datasets v1 + expansion pass 2, merged Oct 28, 2026).
Other chains
- Chipotle — Allergen menu documented, last checked 2026-10-28
- Olive Garden — Allergen menu documented, last checked 2026-10-28
- McDonald's — Allergen menu documented, last checked 2026-10-28
- P.F. Chang's — Allergen menu documented, last checked 2026-10-28
- Shake Shack — Allergen menu documented, last checked 2026-10-28
- Chick-fil-A — Allergen menu documented, last checked 2026-10-28
Zaxby's — visit-prep card (chain level)
Allergen menu documented · Last checked 2026-10-28 · Source: Zaxby's Nutrition, Allergen and Ingredient Guide (zaxbys.com PDF)
Chain-level record — practices vary by location. Confirm at your location before ordering.
- Allergen menu
- https://www.zaxbys.com/uploads/ZAX_NAI_Guide_Digital_2_01ab6bbb57.pdf?_rsc=1afs7
Allergens the chain's material addresses
Gluten, Milk, Egg, Peanut, Tree nut, Fish, Shellfish, Soy, Wheat, Sesame
The chain's cross-contact statement
Zaxby's states that its menu items are prepared on shared equipment and in a shared facility with menu items that may contain milk, eggs, fish, shellfish (shrimp), tree nuts, peanuts, wheat, soybeans (soy), and sesame, and that its suppliers may use facilities where trace amounts of allergens could come in contact with ingredients.
Questions to ask at your location
- Is the fryer shared with breaded or battered items, and what else is cooked in that oil?
- Is there a separate prep area, boards and utensils for allergy orders?
- How are staff trained on food allergies, and how often is that training refreshed?
- How is an allergy order flagged and communicated to the kitchen, so it cannot be mixed up?
- Which parts of the kitchen, if any, are kept free of my allergen?
ConfidentDiner collects allergen and preparation information from restaurants’ published materials, from restaurants themselves, and from diners. Information is dated and sourced, but menus, ingredients, suppliers, staff, and kitchen practices change without notice, and cross-contact can occur in any non-dedicated kitchen. Nothing on this site is medical advice or a guarantee that any restaurant or dish is safe for any individual. Always tell the restaurant about your allergy, confirm current practices directly before ordering, and make your own decision with your medical professional’s guidance.